1. Information We Collect

We collect information necessary to provide our equipment maintenance and invoicing services, including names, contact numbers, email addresses, business names, GST numbers, machine serial numbers, service dates, and billing records.

2. How We Use Your Information

Your information is used strictly to facilitate maintenance tracking, dispatch automated check-up reminders, send verification OTPs via official secure SMTP servers, generate invoices, and provide technical support. We DO NOT SELL your personal or customer data to third-party marketing companies.

3. Data Security & Encryption

We implement industry-standard cryptographic practices, including salted bcrypt password hashing, session tokens, secure SSL/TLS transmission, and access control restrictions to protect your data against unauthorized access or disclosure.

4. Contact for Privacy Enquiries

If you have any questions about this Privacy Policy or wish to request data updates, please contact our administrative desk at care@servicerecord.in or write to us at Bhubaneswar, Odisha | 9938181393.